Layout style changes the overall design of your Call and Live Chat widgets. If you change this style in Call settings, the Live Chat widget's style will also change accordingly and vice versa.
You can choose from 3 default designs that are clean and easy to adapt to any website.
After selecting a layout style, you can select a View to edit.
The views are Access request, Start a call, Busy line, Ringing, Incall, Leave info, Pre/post-rating, and No support.
In the Call widget, some design elements follow the widget background and icon colors in the General settings. The primary color (the color of the buttons and primary components) follows the visitor’s message background color in Live Chat.
When a call ends, visitors will be asked to rate their experience.
You can change the text message asking for the caller’s rating.
After the caller gives the rating, a thank you message will show up along with a button to make another call.
You can change the text message and the button label.
Visitors will see this form after clicking on the leave info button from the busy line notification.
You can change the description text on top of the form.
You can choose what information to collect from your visitors. To make a field required, check the box Required field.
Below the form is a button for your visitors to finish their form filling. You can change the label for this button.